PHYSICIANS URGENT CARE
See how we are adapting to your needs during the COVID-19 Pandemic
As of July 2, 2020, we have limited COVID-19 tests. This is due to increased testing and widespread shortage of supplies. We hope to be resupplied by July 9, 2020. Email email@example.com for any questions.
Molecular (PCR) Test
- Collected onsite and sent out to participating laboratory
- Results: Currently 3-5 days (due to high demand)
PCR testing is performed with a nasopharyngeal swab. This is the most accurate form of testing. This tests for ACTIVE infection and detects viral genetic material (RNA). It is considered very accurate however, results are not immediately available. As of July 1, 2020, results are taking 3-5 days. If you have symptoms, you should consider a PCR test. See FAQ for symptoms.
- Blood test performed onsite in our lab
- Results: 2-3 days
Antibody tests look for antibodies in your blood which can indicate PAST infection of the virus that causes COVID-19. Antibodies are proteins that help your body fight off infections and usually provide protection against getting that disease again hence developing an immunity. However it is not yet known if antibodies to COVID mean that you are immune, it only shows prior exposure. More studies are coming underway to better understand this.
Antibodies may be detected in the blood samples of infected patients 7–10 days after infection. This test does not diagnose current infections.
HOW IT WORKS
Visit a Provider
To be tested, you must be screened by one of our providers. You have several options to do this:
- Walk-in to one of our clinics (Berry Farms location does not offer COVID-19 Nasal Swab)
- Reserve your spot online to wait at home
- Book a telemedicine appointment to be screened virtually and schedule drive-up testing (Drive-up testing only available for COVID-19 nasal swab. Antibody test is a blood draw, which requires you to come inside)
Recieve Your Results
Nasal Swab can determine if you are positive or negative for the virus. (2-3 day turnaround)
Antibody Blood Testing can determine if you have been previously infected (exposed) to the virus (2-3 day turnaround)
With increased testing volume there may be a delay. To view your results, you can login to your patient portal and view “orders.” Please do not call for results, as they will be uploaded to the portal as soon as they are available.
Frequently Asked Questions
Can I be seen as a walk-in and what are your walk-in hours?
If you are having COVID-19 related symptoms, we encourage you to reserve your spot online or walk-in during our regular business hours. We have 3 locations, but only 2 locations offer COVID-19 PCR Testing: Franklin and Brentwood. All 3 locations offer antibody testing.
- Franklin: (9am-9pm 7 Days a week)
- Brentwood: (M-F 7am-7pm) (Weekends 9am-7pm)
- Berry Farms: (8am-6pm 7 Days a week) *Antibody Testing Only* *No PCR Testing*
What are the COVID symptoms I should look for?
COVID-19 symptoms* include the following:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
*This does not include all possible symptoms. We will update as information becomes available from the CDC.
How long do you have to wait after believing you’ve been exposed to COVID-19 before being tested?
We recommend waiting 3-5 days after exposure before having the nasal swab test performed. However, you can be tested immediately if you are experiencing any symptoms. It can take anywhere from 5-21 days (average one week) for someone to experience symptoms once exposed.
As for antibody testing, we recommend waiting at least 14 after symptom onset or confirmed pcr test days before being tested for COVID-19 antibodies.
Am I a good candidate for Antibody testing?
Patients that are currently experiencing symptoms will be encouraged to have PCR molecular nasal swab testing.
All interested persons who believe to have been exposed to COVID-19 or have had symptoms in the past are appropriate candidates for obtaining this test.
Antibody testing is not intended for use in individuals with an active COVID-19 infection, including individuals with symptoms.
Is it FDA approved?
The antibody test kit we use is manufacted by Roche Diagnostics and is authorized by FDA under an EUA emergency use authorization. The test is 100% sensitivity and has reported specificity greater than 99.8%.
The FDA requires antibody tests to meet standards for accuracy. Tests will need to be found 90% “sensitive,” or able to detect coronavirus antibodies, and 95% “specific,” or able to avoid false positive results.
How accurate is the test?
The antibody test kit we use is manufacted by Roche Diagnostics and is authorized to be performed and marketed by the FDA. The test is 100% sensitivity and has reported specificity greater than 99.8%.
The FDA requires antibody tests to meet standards for accuracy. Our test is the most accurate available at this time. It does not differenciate between types of antibodies because there is unknown clinical significance. PUC does not use the Rapid Antibody test at this time due to concerns, or accuracy, of the available antibody tests.
How do I get my results?
You will recieve access to yourhealthfile via email. Once you register for your account, you will be able to access your test results from your patient portal. To find test results look under “orders”
Will this be covered by my insurance?
If you have any questions call your insurance provider.
How long will it take for results to be available?
Results are usually available within 2-3 days. However, with higher demands this may delay results.
Can I order testing in bulk for my workplace?
Yes. Email firstname.lastname@example.org or call one of our clinics to learn more.
My provider told me that my antibody test was negative, what does that mean?
A negative test result with this test means that SARS-CoV-2 specific antibodies were not present in the specimen above the limit of detection. However, a negative result does not rule out current or active COVID-19 and should not be used as the sole basis for treatment, patient management decisions, or to rule out active infection.
Patients tested early after infection may not have detectable antibodies despite active infection.
My provider told me that my nasal swab test was Negative, what does that mean?
A negative PCR nasal swab result means that the virus that causes COVID-19 was not found in your sample. For COVID-19, a negative test result for a sample collected while a person has symptoms usually means that COVID-19 did not cause your recent illness. However, This test result is merely a snapshot of the time in which you were swabbed. False negatives are possible meaning there is a slight chance you still have COVID with a negative swab. If you had additional COVID exposures or have developed symptoms after the date your swab was collected, it is recommended that you return to the clinic for repeat testing.
If my employer says I need to have the nasal swab to return to work, do you offer this test?
Yes, Physicians Urgent Care does nasal swab collections onsite at each of our locations, and specimens are sent out for testing. Patients may continue to have a positive PCR test for several weeks after symptoms resolve. PUC Providers can provide employees with a return to work note upon request with additional instructions regarding isolation guidelines.
For more information on the antibody test we are using click here.
CLINIC PRECAUTIONS and SAFETY GUIDELINES BEING FOLLOWED:
- We have set up a check-in/screening station for patients outside of the office in order to separate sick patients from all other issues. Patients presenting with at-risk symptoms or have a positive screening are asked to remain in their car to wait to be seen and then escorted to a specific area within the building for evaluation and treatment.
- We are thoroughly and regularly cleaning all surfaces in common areas and reception desks throughout the day with hospital grade disinfectant.
- Rooms are sanitized between each patient.
- Frequently touched items such as magazines, brochures, water fountains, etc have been removed from waiting and patient exam rooms.
- Tape marks have been placed on the floor and waiting room chairs have been spread out to provide for recommended social distancing.
- PUC team members are provided with personal protective equipment (when available) as recommended by the CDC and OSHA.
- Interior doors are being propped open to minimize the need for hand to surface contact.
- Water fountain service has been discontinued, and water available upon request.