Illness, News

Precautions to take against viruses such as COVID-19

Coronavirus (COVID-19) Information for Patients

You’re likely aware of the public health concerns due to the outbreak of coronavirus disease or COVID-19 (coronavirus). COVID-19 is a newly identified respiratory virus that can spread easily. COVID-19 infection may appear two to 14 days after exposure and can include fever, cough, and shortness of breath or difficulty breathing. We’re monitoring this ever changing situation, and will continue to operate at normal hours to evaluate and treat patients.

Anyone who needs care for a minor illness or injury should feel safe seeking treatment at our urgent care clinics. Anyone who has symptoms similar to COVID-19 (cough, fever, shortness of breath) or the flu are asked to go to the Franklin clinic or Brentwood clinic for testing. Patients who are not experiencing respiratory or flu symptoms are asked to go to the Berry Farms clinic to prevent the spread of viral illness.

The ongoing safety of our patients, staff and communities will remain our primary focus. In the meantime, learn how to protect yourself below.


Ways to protect yourself and prevent the spread of viruses – including COVID-19 (Novel Coronavirus)

  • Wash your hands often with soap and water. Use alcohol-based hand sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue when coughing or sneezing
  • Don’t touch your eyes, nose or mouth with unwashed hands
  • Stay home if you are sick
  • Stay away from people who are sick
  • Disinfect touched objects and surfaces frequently

Physicians Urgent Care does not have the ability to administer testing for COVID-19

Important Info to Know for possible COVID-19

  • Stay home and maintain at least a 6-foot distance from other persons.
  • Call TDH if you have been in close contact with a person known to have COVID-19 (refer to CDC website for definition of “close contact”)
  • If you have symptoms concerning for possible COVID19 and have traveled to an area with ongoing community transmission of COVID-19 including but not limited to China, Italy, Iran, South Korea or Japan AND you do not have any difficulty breathing or feel very ill, then please remain home and self quarantine until you have contacted the TDH for further guidance. Please refer to the CDC website for a detailed description of what “self-quarantine” means.
  • If you are experiencing shortness of breath and/or feel very ill, please place a surgical mask on and go to the nearest emergency department for evaluation and treatment. (Contact the ER prior to arrival if you feel you meet screening criteria listed above).

(* Information based on CDC ( Centers for Disease Control) guidance as of March 7, 2020)


TDH Coronavirus Public Hotline (10am-10pm) 877-857-2945

Coronavirus (COVID-19) Infographic

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